Back to baggage trouble at Heathrow!

Baggage problems have hit the Terminal 5 public opening at Heathrow Airport. Some wag employed by British Airways blamed glitches with the bags on problems with "staff familiarisation". Many passengers apparently faced problems with their baggage. A BBC reporter on a flight to Paris said no passenger bags had arrived. Luggage belonging to travellers landing in the UK also failed to arrive.

What is it with large companies today? They take the pounds but appear to have little or no interest in customer service. It beggars belief that British Airways, trumpeting this big hangar as the be all and end all of flight delays and passenger problems, sees this cock-up as a lack of "staff familiarisation"!! They've had years to plan to get it right!

Do those running the company deserve their top jobs?