|Calling Occupants of Interplanetary Craft|
Chief executive Ana Botin said, "This is what our customers have told us is the most important factor in terms of the satisfaction with the bank, and we have listened to them and decided to bring all our retail call centres back from India." Good! So it's goodbye Bombay, hello Burnley.
Pity the bank that used to be a listening one still carries on with long distance communications. They killed the griffin and a frightful resurrected dodo came into being.