|Welcome aboard your flight from Gatwick to Heathrow|
It's a good thing it all happened on a relatively cool day in October. Had it been on the 1st day of this month, they might have felt it was like the Black Hole of Calcutta all over again. What I don't get is that Air India felt incapable when an explanation was requested. Simply saying "No Comment" doesn't quite cut it. These passengers paid good money for their flights. A bit of civility at a time of stress would have been welcome I do not doubt!